CCMSU MEDICAL IMAGING · TORONTO
CCMSU Policies
& Forms.
Privacy information, clinic policies and patient documents—together in one place.
Missed appointments, late arrivals and cancellations
Why this matters
Each appointment reserves a technologist and a room for you. When an appointment is missed or cut short, that time cannot be offered to another patient who is waiting — often someone waiting several weeks for a specialized examination. Keeping to the schedule is how we respect every patient's time.
Notice we ask for
If you cannot attend, please let us know 48 hours ahead where possible, and at least 24 hours in advance, by phone at 416-391-5778 or by email at info@ccmsu.com. Your time can then be offered to another patient.
Missed appointments without notice
If you miss an appointment without letting us know, CCMSU reserves the right to decline to rebook, or to require a deposit or booking fee before a new appointment is offered. Patients who miss a second appointment without notice may not be rebooked.
Arriving late
We ask every patient to arrive 10–15 minutes before the appointment time. That buffer is for parking, finding the clinic and registering — it is not extra time for the examination. Your examination is scheduled to start at your appointment time, with the time it needs reserved after that.
If you arrive after your appointment time and there is no longer enough time for the technologist to perform the examination properly, you will need to be rebooked. This is not a judgement; it is the only way to keep the appointments that follow yours on time.
End-of-day appointments
Late arrival for the last appointments of the day cannot be accommodated. The clinic closes on schedule, and an examination that cannot start on time at the end of the day will be rebooked. Please allow extra travel time for a late-afternoon appointment.
If we are running behind
Our examinations are medical procedures, and no two are identical. Some take longer than planned because a finding needs closer attention or a patient needs extra time; others take less. Over a day these usually balance out, but there will be occasions when your appointment starts later than scheduled for reasons outside our control. We ask for your understanding when this happens — it is the same care and attention you will receive when it is your turn.
This is also why arriving on time matters so much: the parts of the schedule we can control give us the flexibility to handle the parts we cannot.
If your examination requires a full bladder and you are becoming uncomfortable while waiting, please tell the front desk right away. We will do what we can to help, which may include partially emptying your bladder under our guidance.
Emergencies
We understand that emergencies happen. If you could not call ahead, please contact us as soon as possible and we will do our best to help.
Read our accessibility information and plan support for your visit. Download the published policy (PDF).
Pregnancy ultrasound information
Information about companions, results and image access. Download the pregnancy policy (PDF).
Find out how to raise a concern. Download the complaint process (PDF).
Refer to the current document for non-OHIP services.
Privacy at CCMSU · Published August 2020
CCMSU Medical Imaging recognizes the importance of privacy and the sensitivity of personal information, in particular, personal health information. Protecting the privacy of personal information is an important component in the provision of quality diagnostic imaging services to our patients. We are committed to collecting, using and disclosing your personal information in a responsible fashion, and only to the extent necessary for the services we provide.
CCMSU Medical Imaging is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this privacy Policy which outlines how we manage your personal information and to safeguard your privacy. We have also trained our professional, technical and support staff about our policies and practices.
Personal information is any information that identifies you, or by which your identity could be deduced. Personal information includes any health related information. Business information however (e.g. an individual’s business title or business address and business telephone number) is not protected by privacy legislation.
In general, if we do not collect and use your personal information, we cannot provide you with our services.
The following is a summary of the purposes for collection, use and disclosure of your personal information:
• To advise you and/or your physician with respect to health related matters, and to render a diagnosis and/or treatment recommendation
• To enable us to contact and maintain communication with you, including, without limitation, to distribute health-care information and to book and confirm appointments
• To communicate with your physician and/or other health-care providers and organizations where required for your health care
• To allow us to efficiently follow-up for testing, treatment, care and billing
• For teaching and demonstrating purposes on an anonymous basis (if possible)
• To complete and submit claims for payment to OHIP and to other third parties (such as private health insurance plans) in order to be paid for services rendered
• To comply with legal and regulatory requirements, including the delivery of patients’ charts and records to the College of Physicians and Surgeons of Ontario or others as required under the Independent Health Facilities Act or the Healing Arts Radiation Protection Act (or successor legislation) in a timely fashion, when required, and to comply with any other agreements/undertakings entered into with the College or the Ministry of Health and Long Term Care
Your consent will be assumed implied for the collection, use and disclosure of your personal health information for purposes related to your care (including sharing information with your referring physician) if you attend our facility for diagnostic imaging services and do not indicate to us otherwise. If you provide us with an imaging CD for comparison or consultation, we will assume your implied consent to retain this information on our system for distribution, and appropriate use by other Health care Professionals.
Your personal health information will not be used or disclosed for purposes other than those for which the information was collected, except with your express consent, or as required by law.
We retain records and images as required by law and regulations, including the regulations under the Independent Health Facilities Act (Ontario).
We will only collect information necessary for the purposes set out in this policy.
Breach of Patient Data:
Once a staff member discovers a breach they will notify management, the management will then bring this to the attention of the quality control advisors of the clinic. Then appropriate action will take place regarding the breach including containment of the data and recovery and if warranted also report it to the privacy Commissioner. The quality control committee will review and implement protocols in order to ensure that this type of breach never occurs again. If there are any errors it must be brought to management's attention immediately.
CCMSU Medical Imaging Privacy Information Officer is:
Taran Dhanju
Email: tdhanju@rogers.com
Tel: (416)391-5778
Updated August, 2020
We welcome your feedback.
Tell us what worked well and what could be better, or speak with our team about a concern.
Need help accessing a document? Call 416-391-5778.
Help with your visit
Preparation by examination
Changes & cancellations
Contact the clinic
CCMSU Medical Imaging
240 Duncan Mill Road, Suite 804 · Toronto, ON M3B 3S6
Phone: 416-391-5778 · Fax: 416-391-5779
info@ccmsu.com